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/aboutchandigarh, indiasince 2007surinder thakur

I started in 2007 as a UI engineer. Eighteen years later, I design for AI.

Nineteen years of UX. Nielsen Norman Group and Human Factors International certified. 120+ projects shipped across enterprise, consumer, and SaaS. Today the focus is Agentic AI Design Engineering. Research, product design, AI behavior architecture, and code where the engagement calls for it. One senior brain on funded founders building AI-native products.

I started in Chandigarh as a UI engineer building for the early web. Spent years inside enterprise design ops for Fortune 500 clients. Shipped consumer surfaces at scale. Led design at a Series A DTC brand in Dubai. Built an AI UX intelligence platform end to end as a solo founder. Trained and mentored 12,000+ designers across those 19 years. Every chapter compounded into one answer. AI-native products are built by one person who can design and ship them, not handed off between rooms.

§ 01Careerwhere I've been

The path here.

UX/UI Design Manager
Puffy · UX/UI Design Manager

Led UX for a luxury DTC mattress brand in the Middle East. Grew site revenue 67% through weekly A/B testing and conversion-focused redesigns; cut cart abandonment 14%. Scaled 3 multi-brand Figma design systems and coached the design team.

Jul 2023–Jul 2025
Lead Product Designer
AJElite · Lead Product Designer

Owned the product design for a real-estate SaaS platform. Built the design system from scratch. Shipped dashboard, onboarding, and reporting surfaces.

2020–2022
Senior UX Designer
Success Agency · Senior UX Designer

Designed conversion-focused landing pages and funnels for B2B clients. Established the agency's conversion audit process.

2018–2020
UX Designer
Net Solutions · UX Designer

Enterprise UX for Fortune 500 clients. First exposure to large-scale design systems and design ops.

2014–2018
§ 02Stacktools and methods

How the work gets made.

01 · Foundation
  • NN/g certified UX
  • HFI CUA + CDPA
  • 19 years shipped
  • 120+ projects
02 · AI Tooling
  • Claude (workflow + API)
  • Cursor + Lovable
  • Replit + v0
  • ProUX intelligence
03 · AI Layer
  • Prompt + behavior architecture
  • Conversational interfaces
  • Retrieval and citation patterns
  • AI behavior model
04 · Conversion
  • Funnel diagnostics
  • A/B testing
  • +67% Puffy revenue
  • $100M+ measurable
§ 03Credentialswhat I've studied

Training and certifications.

01 · Nielsen Norman Group2019
UX Master Certificate

Completed 5 courses across research, interaction design, and strategy.

02 · Human Factors International2017
CXA (Certified XA Professional)

Deep dive into cognitive science applied to digital interface design.

Always happy to talk about the work.
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